LEGAL REFERENCE

How We Handle Your Account Data

Your privacy matters to us, so this page sets out plainly what we collect when you open an account, what we do with it, and the choices you...

What We CollectHow We Use ItYour ChoicesReaching Us
jilli slot How We Handle Your Account Data

What This Policy Covers

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY CONTACT

Reaching Our Privacy Desk

If you want to know what we hold about you, or you want a copy, a correction or a deletion, our privacy...

Privacy Desk Email Write to our privacy desk any time about...
In-Account Chat Our in-account chat connects you to a support...
Written Notice Route For formal written requests we accept a signed...
DATA CARE PRACTICE

Why You Can Rely On This Policy

Every clause maps to something we actually do in the account system, from encrypted sign-in to how long a payment receipt stays on file. Where a duty comes...

Version History

We date every change to this policy and keep earlier versions on file, so you can see what moved and...

Plain Wording

Clauses here are written in everyday English, with the practical effect spelled out first and the legal phrasing kept beside...

Encrypted Handling

Account passwords are stored in hashed form and traffic between your device and our servers travels over an encrypted connection...

Limits We State

Where local rules block a request, we name the rule and the period it applies for instead of hiding behind...

Support Hours

Our privacy desk is staffed every day between 9am and 11pm Pakistan time, with email requests logged outside those hours...

No Outside Selling

We do not trade account records with outside marketers. Sharing is limited to the payment partners that move your money...

How This Policy Sits With Others

This policy is the frame; the other notices on jilli slot fill in the detail for one activity at a time. Keep them together and you get the...

Account TermsThe account terms cover what you agree to when you join. This policy covers what we record afterwards, so read them side by side to see the full arrangement.
Payment NoticeThe payment notice explains what JazzCash, Easypaisa, SadaPay and Raast share with us to settle a transfer. This page explains how long that receipt stays in your file.
Cookies PageCookies handle session memory and language settings. The cookie page describes each type we set, while this policy says how the data those cookies carry is stored and for how long.
Verification PageIdentity checks happen once, at withdrawal time. The verification page lists which documents we accept, and here we explain why we keep them and when they are destroyed.
Contact PageGeneral questions go to the contact page. Requests that touch your stored data go through the privacy desk, which keeps a dated log of every change made to your file.
Security PageThe security page covers device locks, two-step sign-in and how to report a phishing message. This policy covers the records those features generate when you switch them on.
Updates LogEvery material change lands in the updates log with the date it took effect. If a revision affects how your data is handled, we flag it in the account panel as well.
WHAT YOU SEE

The Layout You Meet Here

Nothing on this page is buried. We keep the summary up front, the detail in labelled blocks, and plain-language answers for the questions people ask most, so you...

Summary Strip A short recap sits directly under the headline and lists...
Jump Links Jump links run down the left on desktop and sit...
Dated Stamp A dated stamp near the headline records when this text...
Clause Labels Each numbered block carries a short label in plain English...
Question Panel The question panel at the foot of the page opens...
Contact Box A fixed contact box names the privacy desk, the chat...

Questions We Get Asked Most

We take your name, date of birth, contact email and mobile number, plus the payment handle you use for JazzCash, Easypaisa, SadaPay or Raast. That is what we need to run the account and settle transfers.

Only with the partners who make the service work: the Pakistani payment rails that move your money, identity-check suppliers, and the hosting providers under contract. We do not sell records to marketers.

We hold them while your account is open and for the period our record-keeping duties require afterwards. Once that window closes we delete the file or strip it back so it no longer identifies you.

Yes. Send a request from the email on your account and we will compile a copy of what we store, explain where each item came from, and tell you which parts we cannot release.

Closing ends your access straight away. Your file moves out of the live system into restricted storage, stays there for the required retention period, and is then destroyed or anonymised in full.

Sign out when you finish on a shared phone or laptop. We hash stored passwords and encrypt traffic, but a session left open on someone else's device is still a session they can use.